FAQs
Do I need to know my way around a computer?
Having got this far, you will be fine. All you need are basic mouse and internet navigation skills.
Do I have to complete my course in one sitting?
No. There is a menu on the left hand side that takes you to where you left off from a previous sitting.
Is there online assistance available?
Yes. A trainer monitors the discussion board and you can email the trainer with any queries.
Are there workbooks?
Yes there are. These are available to download in various courses.
I am keen to register my staff however I would just like to review the course first. Am I able to do a trial?
Yes you can. Simply contact us and for a small fee we will provide you with a user name and password for a specified trial period. A general iCourses demo can also be accessed from the home page of the website. The best news is if you do book 10 or more people after your trial we will refund your initial trial fee!
Are new courses being developed?
All the time. Please contact us with your requests.
Can courses be customised to suit my organisation?
Yes. We can add your logos and reword to suit your needs. Contact us for further information.
Is there an assessment and do I receive a certificate?
Yes. Each course has an assessment at the end and students will automatically receive a certificate on successful course completion.
Are there volume discounts?
Volume discounts are already built in to our price levels. Click on your choice under 'Course options' to see the different price levels. On our registration form, simply enter your 'number of participants' to have the price automatically calculated for you. All prices include GST.
How do I pay?
Payment can be made securely online via Visa or MasterCard. Alternatively you have the option to send your payment by electronic funds transfer (EFT) directly into the iCourses bank account. iCourses does not accept cheques, AMEX, JCB or Paypal. If you are unable to complete an online registration, please contact us.
How do I get started once I have registered?
On receipt of payment we will confirm your registration and an email will be sent to you advising access for commencement of your course. This will include the user name and password you will nominate during registration.
Payment - Will I receive a tax invoice?
Yes. With our online payment system a tax invoice will be emailed to you following registration.
Does iCourses have a refund policy?
Yes. If you have not logged in and/or started your course, then iCourses will refund your payment (minus any transaction costs incurred by our financial institution) on receipt of written notice via email to info@icourses.com.au, as long as this request is received within 48 hours of registration.
A refund will not be available if you have difficulty accessing the website or training course. It is recommended that prospective participants check their access to www.icourses.com.au prior to registering. The website may be inaccessible from time to time for maintenance purposes; however this should not be significant enough to affect course completion. If this is the case, a cost free time extension will be granted on request.
